Ploxera

Privacy Policy

Last updated: 2025-12-06

This Privacy Policy explains how Ploxera (“we”, “us”, “our”) collects, uses, and protects your personal data in accordance with the General Data Protection Regulation (GDPR) and applicable EU laws.

1. Data We Collect

We collect the following personal data when you purchase or interact with our website:

• Contact information: name, email address.
• Payment information: processed securely by Stripe (we do not store card details).
• Technical data: IP address, browser type, device information, cookies.
• Order information: products purchased, order history.

2. How We Use Your Data

Your data is processed for the following lawful purposes:

• Contractual necessity: delivering digital products, processing payments, providing support.
• Legal compliance: maintaining transaction records for tax and accounting obligations.
• Legitimate interests: improving website functionality, preventing fraud, securing transactions.
• Consent: when you accept cookies or subscribe to optional communications.

3. Payment Processing (Stripe)

We use Stripe to process payments. When you make a purchase, Stripe collects and processes your payment information in accordance with its own Privacy Policy.

Stripe may collect:

• Card details
• Billing address
• IP address and device information (for fraud prevention)

We do not store or access your full payment card details.

4. Cookies

Our website uses cookies to ensure the best user experience and to analyze website performance.

You may control cookies through your browser settings. Essential cookies cannot be disabled as they are required for website functionality.

5. Data Storage & Retention

We store personal data only for as long as necessary to fulfill the purposes outlined in this policy, including:

• Digital product delivery
• Customer support
• Legal and tax obligations

Order and transaction records may be retained for up to 7–10 years as required by EU law.

6. Data Sharing

We do not sell or rent your personal data.

We only share data with:

• Stripe (payment processing)
• Legal authorities if required by applicable law

7. Your GDPR Rights

Under GDPR, you have the right to:

• Access your personal data
• Request corrections
• Request deletion (“right to be forgotten”)
• Object to processing
• Request data portability
• Withdraw consent (when processing is based on consent)

To exercise these rights, contact us at help@ploxera.com.

8. Data Security

We implement appropriate technical and organizational measures to protect your data, including:

• Encrypted payment processing via Stripe
• Secure servers and HTTPS connections
• Restricted access to customer information

9. International Transfers

Stripe may process data outside the EU. Stripe complies with GDPR requirements through approved transfer mechanisms such as Standard Contractual Clauses (SCCs).

10. Children’s Privacy

Our website is not intended for children under 16. We do not knowingly collect personal data from minors.

11. Changes to This Privacy Policy

Ploxera may update this Privacy Policy at any time. Changes will be posted on this page with a revised “Last updated” date.

12. Contact Information

If you have questions or concerns regarding this Privacy Policy or your data rights, you may contact us at:

Email: help@ploxera.com